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CommunityCare HMO

Need Care with Your Health Net CommunityCare HMO? Use This Key to Start and Go!

Your Health Net CommunityCare HMO individual health plan has you covered! Through your Health Net CommunityCare HMO provider network, you have access to doctors, nurses, hospitals, pharmacies, urgent care centers, and more.

And when you need care, you have options. For example, if you think you have the flu, you could see your primary care physician (PCP), use telehealth services, or call the Nurse Advice Line. Just refer to the chart below to find what you need. You can also print a copy so your Health Net options can always be close at hand.

Learn Where to Get Care (PDF)

2021 Learn Where to Get Care

Health Net CommunityCare HMO – Individual

Use the Health Net CommunityCare HMO provider network for all covered services. If you need a specialist, your PCP will refer you to one. There is no coverage for out-of-network services except for emergency care, urgent care and services approved by Health Net.

At a doctor's office

Your primary doctor

Go to your primary doctor (also called your primary care physician or PCP) for routine and preventive care. This includes annual wellness exams, illness, vaccinations, and general medical care.

Your primary doctor's name and number are on your Health Net ID card.

Other in-network providers

Get care from other doctors, specialists or providers (like urgent care or hospitals) in your network. Your primary doctor's referral is required except for emergency care, urgent care and services approved by Health Net.1, 2

Find providers in the CommunityCare HMO network

MHN network providers

Get mental health services like:

  • Counseling
  • Psychotherapy
  • Treatment for addiction
  • Psychiatric services

You don't need a referral from your primary doctor. And, you can check to see if you can obtain your sessions by phone or videochat.

Find a therapist or psychiatrist, or call the Mental Health Benefits number listed on your Health Net ID card.

At home


See if your CommunityCare HMO doctor offers telehealth services. Telehealth services through your doctor are subject to the same copayments as if the service was delivered in person.

You can also use Babylon App for phone or online video consults with a telehealth doctor or therapist. Ideal when you can't meet with your primary doctor or their office is closed.1

Download the Babylon app in the Apple App Store or Google Play. Use member code: HNCOM

24/7 Nurse advice line

Get advice from a registered nurse on whether to seek medical care or how to care for illness and injury at home, like self-care for minor injuries and illness like fevers and the flu.1

Call 1-800-893-5597 (TTY: 711).

In a clinic

Walk-in retail clinics

Go to a walk-in retail clinic, such as MinuteClinics (found in select CVS Pharmacy stores), when you need care for common illnesses.1

Visit MinuteClinic to search for locations near you.

Urgent care centers

Get same-day care for non-emergency illnesses or injuries.1 Some urgent care centers now offer X-rays and lab tests, too.

Find an urgent care center in your CommunityCare HMO network

1 Go straight to the nearest emergency room or call 911 if you have an emergency.

2 Self-referrals are allowed for obstetrician and gynecological services, and reproductive and sexual health care services. There is no coverage for out-of-network services except for emergency care, urgent care and services approved by Health Net.