Need Care with Your Health Net CommunityCare HMO? Use This Key to Start and Go!
Your Health Net CommunityCare HMO individual health plan has you covered! Through your Health Net CommunityCare HMO provider network, you have access to doctors, nurses, hospitals, pharmacies, urgent care centers, and more.
And when you need care, you have options. For example, if you think you have the flu, you could see your primary care physician (PCP) or contact Teladoc or call the Nurse Advice Line. Just refer to the chart below to find what you need. You can also print a copy of our Care Key (PDF) so your Health Net options can always be close at hand.
Your Care Key
Health Net CommunityCare HMO – Individual
Use the Health Net CommunityCare HMO provider network for all covered services. If you need a specialist, your PCP will refer you to one. There is no coverage for out-of-network services except for emergency care, urgent care and services approved by Health Net.
At a doctor's office
Your primary care doctor (PCP)
Go to your PCP for routine and preventive care, such as annual wellness exams, illness, vaccinations, and general medical care. Your PCP's name and number are on your Health Net ID card.
Other in-network providers
Get care from other doctors, specialists or providers (like urgent care or hospitals) in your network. PCP referral is required except for emergency care, urgent care and services approved by Health Net.1, 2
MHN network providers
Use an MHN provider for counseling, psychotherapy, treatment for addiction, psychiatric services. PCP referral is not required.
Find an MHN provider at www.mhn.com/members.html, or call the Mental Health Benefits number listed on your Health Net ID card.
Use Teladoc for phone or online video consults with a Teladoc doctor or therapist. Ideal when you can't meet with your PCP or their office is closed.1
Call 1-800-Teladoc (1-800-835-2362). Set up your account at www.teladoc.com/hn.
24/7 Nurse advice line
Get advice from a registered nurse on whether to seek medical care or how to care for illness and injury at home, like self-care for minor injuries and illness like fevers and the flu.1
Call 1-800-893-5597 (TTY: 711)
In a clinic
Urgent care centers
Get same-day care for non-emergency illnesses or injuries.1
1 Go straight to the nearest emergency room or call 911 if you have an emergency.
2 Self-referrals are allowed for obstetrician and gynecological services, and reproductive and sexual health care services. There is no coverage for out-of-network services except for emergency care, urgent care and services approved by Health Net.