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Need Care with Your Health Net PPO?

Use This Key to Start and Go!

Your Health Net PPO individual health insurance plan has you covered! Through your Health Net PPO provider network, you have access to doctors, nurses, hospitals, pharmacies, urgent care centers, and more. 

And when you need care, you have options. For example, if you think you have the flu, you could see a doctor in the PPO Network or schedule a Heal “house call” or call the Nurse Advice Line. Just refer to the chart below to find what you need. You can also print a copy of our Mini Care Key wallet card (PDF) so your Health Net options can always be close at hand.

Your Care Key

Health Net PPO – Individual

1-800-893-5597 (TTY: 711)
1-800-893-5597 (TTY: 711)
1-800-893-5597 (TTY: 711)

Use Health Net PPO Network providers

When you need routine and specialty care

For things like annual exams, preventive medicine, specialized care (dermatology, obstetrics/gynecology, cardiology, orthopedics, psychology, etc.)

Log in to your account to find providers in the Health Net PPO individual plan provider network

Use HealTM

When you need primary, preventive and urgent care “house calls” from a doctor who comes to your home, office or hotel1

For things like general medical and preventive care when you need a doctor to come to you; available by appointment in select urban areas 


Use Nurse Advice Line

Nurse Advice Line
Nurse Advice Line

When you need 24/7/365 advice by phone from a registered nurse1

For things like urgent health concerns and care for minor injuries like fevers and the flu

(TTY: 711)

Use walk-in retail clinics, such as MinuteClinics (found in select CVS stores)

When you need in-person care for common illnesses and preventive care1

For things like same-day help with non-emergency services, wellness screenings, vaccinations, and more

Visit to search for locations near you

Use urgent care centers

When you need same-day treatment for non-emergency illnesses or injuries1

For things like minor sprains, earaches, colds, back pain, etc.

Go to Find a Doctor to search for locations near you

Use out-of-network providers

Out-of-network providers
Out-of-network providers

When you need care from health providers outside of the Health Net PPO Network; additional out-of-pocket costs will apply

For things like routine and specialty care for any health concern

1Go immediately to the nearest emergency room or call 911 if you have an emergency.

Tip! Put the addresses for the closest urgent care center and ER in your phone or wallet so you always have them handy. Remember, you’ll pay more out-of-pocket when you go out-of-network. To find in-network providers, just go to Find a Doctor. Then enter your ZIP code and plan type and follow the steps for Urgent Care and Hospital options in your area.

A note about balance billing: Doctors, specialists, emergency rooms, and hospitals that are not in the PPO Network usually can bill you for any balance between what they charge and what Health Net pays. This is called “balance billing.” The amount Health Net pays – the allowed amount – is set by the insurance plan benefits you have. Balance billing amounts are not covered by your insurance plan. They are in addition to your copayment and monthly premium. And these amounts do not count toward your annual deductible or out-of-pocket maximum. If your doctor refers you to a specialist or to a laboratory for tests, make sure that the provider is in the PPO Network. That way, you’ll avoid balance billing.