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PureCare One EPO

Need Care with Your Health Net PureCare One EPO? Use This Key to Start and Go!

Your Health Net PureCare One EPO individual health insurance plan has you covered! Through your Health Net PureCare One EPO provider network, you have access to doctors, nurses, hospitals, pharmacies, urgent care centers, and more. 

And when you need care, you have options. For example, if you think you have the flu, you could see your primary care physician (PCP) or call the Nurse Advice Line or visit an urgent care center. Just refer to the chart below to find what you need. You can also print a copy of our Care Key (PDF) so your Health Net options can always be close at hand.

Your Care Key

Health Net PureCare One EPO – Individual

Use the Health Net PureCare One EPO provider network for all covered services. There is no coverage for out-of-network services except for emergency care, urgent care and services approved by Health Net.

At a doctor's office

Your primary care doctor (PCP)

Go to your PCP for routine and preventive care, such as annual wellness exams, illness, vaccinations, and general medical care.

Your PCP's name and number are on your Health Net ID card.

Other in-network providers

Get care from other doctors, specialists or providers (like urgent care or hospitals) in your network. No PCP referral required.

Find providers in the PureCare EPO network

MHN network providers

Use an MHN provider for counseling, psychotherapy, treatment for addiction, psychiatric services. PCP referral is not required.

Find an MHN provider at, or call the Mental Health Benefits number listed on your Health Net ID card.

At home


Schedule a visit from a Heal doctor for primary, preventive and urgent care “house calls.” A Heal doctor will come to you at your home, office or hotel, 8:00 a.m.–8:00 p.m., seven days a week. Available by appointment in select urban areas.

Call 1-844-644-4325 or visit

24/7 Teladoc

Use Teladoc for phone or online video consults with a Teladoc doctor or therapist. Ideal when you can’t meet with your PCP or their office is closed.1

Call 1-800-Teladoc (1-800-835-2362). Set up your account at

24/7 Nurse advice line

Get advice from a registered nurse on whether to seek medical care or how to care for illness and injury at home, like self-care for minor injuries and illness like fevers and the flu.1

Call 1-800-893-5597 (TTY: 711)

In a clinic

Walk-in retail clinics

Go to a walk-in retail clinic, such as MinuteClinics (found in select CVS Pharmacy stores), when you need inperson care for common illnesses and preventive care.1

Visit to search for locations near you.

Urgent care centers

Get same-day care for non-emergency illnesses or injuries.1

Find providers in the PureCare EPO network

1 Go straight to the nearest emergency room or call 911 if you have an emergency.