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Other Care Options

Health Net is fully engaged in helping to make sure you receive the care and services you need to fight COVID-19, the illness caused by the new coronavirus. If you feel sick, please make sure you contact your primary care physician (PCP). He or she knows you best and is your first option to discuss your health.

If you can't reach your PCP there are other resources you can access. Below is a list of services to help you maintain your health and be better informed about COVID-19, including information on financial help, food delivery, job placement and more.

To get general information related to COVID-19, track symptoms or locate the nearest testing center, you may call our COVID-19 automated phone line. Remember, since COVID-19 tests are still limited, please contact your PCP first before following up with a testing center location.

COVID-19 Information Line (English) – 1-877-259-1144 (TTY 711)
COVID-19 Information Line (Spanish) – 1-877-239-1129 (TTY 711)

Please note: Due to the number of calls received during this pandemic, you may have a longer wait time for a certain service listed below. Please be patient. Your health is important to us!

Care Option Description of Available Care Telephone Number
Babylon Download the app to get started. In the Babylon app, you can check any symptoms online, and enroll in a COVID-19 care plan to receive self-care information and tips for self-isolation when needed. If medical care is needed, it can also connect you with a doctor or nurse practitioner for telehealth services.1 Call 24 hours a day, 7 days a week for non-emergency health care. Behavioral health services are available by appointment.

  • Health Net waived member cost-shares for all telehealth services through May 31, 2021.
  • Cost-sharing terms of the member's health plan will apply for telehealth services received on or after June 1, 2021.
  • Babylon appointments are available at no cost to most Health Net members but some members may have a co-pay. Please refer to the member's health coverage document for more information.
(TTY 711)
Nurse advice line Talk to a registered nurse 24 hours a day, 7 days a week if you can't reach your doctor or need medical advice. 1-800-893-5597
(TTY 711)
Findhelp Access community services near you, including information on financial help, job placement and how to have food brought to you.  
myStrength Get online self-help tools designed to help inspire you to become – and stay – mentally and physically healthy.  
MHN Services (MHN) Help protect your mental health. Obtain referrals to outpatient providers in the MHN network or ask questions about your mental health benefits. In the event you need help with substance use or if you are in a crisis, MHN can help you get to the right County agency for help. MHN telephonic crisis support is free, private and available 24 hours a day 7 days a week 365 days a year. Please call the phone # listed on your member ID card

This information is not intended as a substitute for professional medical care. Please always follow your health care provider's instructions. Programs and services are subject to change. Health Net of California, Inc. and Health Net Life Insurance Company are subsidiaries of Health Net, LLC. Health Net is a registered service mark of Health Net, LLC. All rights reserved.

1 You may receive services on an in-person basis or via telehealth, if available, from your primary care provider, a treating specialist or from another contracting individual health professional, contracting clinic, or contracting health facility consistent with the service and existing timeliness and geographic access standards required under California law. Any cost share for services received through Babylon will accrue toward your out-of-pocket maximum and deductible (if your plan has a deductible). By scheduling through Babylon, you consent to receive services via telehealth through Babylon. See your health plan coverage document for coverage information and for the definition of telehealth services. You have a right to access your medical records for services received through Babylon. Unless you choose otherwise, any services provided through Babylon shall be shared with your primary care provider.