Skip to Main Content

Pharmacy FAQs

Visit the Find a Pharmacy page for more information.

If you found an error with a Pharmacy address or phone number, please contact us to report the issue.

Some covered drugs require prior authorization or have coverage restrictions or limits. This means that you must receive approval from Health Net before the drug will be covered. If your doctor or pharmacist tells you that a prescription drug is not covered, or has coverage restrictions or limits, your doctor may request prior authorization or an exception.

If your drug requires prior authorization, talk to your doctor about other drugs for your condition that are on our drug list. If there are no other drugs, your doctor may request prior authorization for your drug from Health Net.

For some drugs, we only cover a specific amount of the drug. If a drug has a quantity limit, your doctor must request prior authorization for a higher amount to be covered.

Yes. If your prescription is due while you're on vacation and you or your pharmacy let us know, we will cover an early refill once per year. The refill is limited to a one-month supply.

Our drug lists are updated frequently. If you can't find your drug on our drug list, always contact us and ask if your drug is covered.

A compounded drug is made by a pharmacist because the manufacturer does not make it in a certain strength or with certain ingredients. These prescriptions require prior authorization. Please contact us for questions about compounded drug coverage.

Our drug list, or formulary, is a list of covered drugs selected by Health Net, along with a team of health care providers. These drugs are selected because they are believed to be a necessary part of a quality treatment program. Our drug lists are updated regularly and are subject to change. There is no guarantee that any specific drug included on the drug list will be prescribed for a particular medical condition.

If you have paid out-of-pocket for a drug, you may be eligible for reimbursement on prescriptions filled for emergency medical care. Please contact us for questions about reimbursements.

Your pharmacy benefit covers insulin, lancets, needles, syringes, and blood glucose test strips. Although these items are available over-the-counter, you must have a prescription for the pharmacy to process the claim.