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Broker Contacts

We know your time is valuable. In our continued commitment to do our part to support you as you serve your clients, we've provided answers to many of the common questions we receive daily on our FAQ page. If you still have questions, we are here for you.

Contact us and let us support you! Choose the method below that meets your needs best.

Broker Service Representatives are available Monday through Friday from 9:00 a.m. to 5:00 p.m. Pacific Time (PT).
Christmas Eve and New Year’s Eve from 9:00 a.m. to 12:00 p.m.
Closed: Christmas and New Year's day.

  • For pre-enrollment questions, email Account Executive team or call 1-866-746-3334 for assistance.
  • For general broker inquiries, email Broker Services or call 1-800-909-3447, option 1. To send us a fax, our fax number is 1-800-361-5324.
  • For post-enrollment questions including billing, claims and benefit inquires, email Account Services or call 1-800-547-2967.

To report suspected fraud, call our Fraud Hotline at 1-800-977-3565. You can make a difference!