We know your time is valuable. In our continued commitment to do our part to support you as you serve your clients, we’ve provided answers to many of the common questions we receive daily on our FAQ page. If you still have questions, we are here for you.
Contact us and let us support you! Choose the method below that meets your needs best. We’ve extended our hours during open enrollment to serve you better!
Monday through Friday from 9:00 a.m. to 5:00 p.m. Pacific Time (PT)
Christmas Eve and New Year’s Eve from 9:00 a.m. to 12:00 p.m.
Closed: Christmas and New Year’s day.
- For pre-enrollment questions, email Brokers@healthnet.com.
- For post-enrollment questions, email HN_Account_Services@healthnet.com.
- If you prefer to talk to someone, call us at 1-800-909-3447 [Option 1]
- To send us a fax, our fax number is 1-800-361-5324.
To report suspected fraud, call our Fraud Hotline at 1-800-977-3565. You can make a difference!