We know your time is valuable. In our continued commitment to do our part to support you as you serve your clients, we've provided answers to many of the common questions we receive daily on our FAQ page. If you still have questions, we are here for you.
Contact us and let us support you! Choose the method below that meets your needs best.
- For pre-enrollment questions and general broker inquiries, email email@example.com, or call 1-800-909-3447, option 3, available 9:00 a.m. to 12:00 p.m., and 1:00 to 5:00 p.m., Monday through Friday. (Closed for Christmas and New Year's Day)
- For post-enrollment questions, including billing, claims and benefit inquires, email HN_Account_services@healthnet.com or call 1-800-547-2967, option 5, available 8:00 a.m. to 5:00 p.m., Monday through Friday. (Closed for Christmas and New Year's Day)
To report suspected fraud, call our Fraud Hotline at 1-800-977-3565. You can make a difference!